Version: 2026-03-12
These Terms & Conditions govern your access to and use of Business Problem Solving, an AI-assisted business diagnostic platform operated by Wright & Grow Consulting LLP. By creating an account, accessing, or using the platform, you agree to these Terms & Conditions. If you do not agree, please do not use the platform.
These Terms & Conditions apply to your use of the platform, including account creation, AI-assisted diagnostic services, reports, recommendations, communication, payments, data handling, and all related platform interactions.
The platform provides AI-assisted business diagnostic tools, including question generation, diagnostic analysis, structured reports, root cause insights, solution recommendations, action plans, and related outputs derived from user-provided information.
You represent that you are legally capable of entering into a binding agreement and are using the platform for lawful business or professional purposes.
You agree not to:
We may collect the following categories of information:
By using the platform, you consent to the collection, storage, and processing of your account details, business profile information, diagnostic responses, and technical usage data for platform operations, service improvement, security, support, compliance, and delivery of outputs.
We may share information with trusted service providers such as AI service providers, hosting and infrastructure providers, email delivery providers, analytics and monitoring providers, payment processors, and professional advisors where necessary. We do not sell your personal data as a standalone data asset.
The platform uses artificial intelligence technologies to generate business diagnostic insights, summaries, root cause hypotheses, recommended solutions, and action steps based on user-provided inputs. Certain information you provide may be processed by third-party AI providers solely for the purpose of generating requested outputs and improving service delivery, subject to applicable contractual and technical safeguards.
Outputs are generated automatically using machine learning systems and prompt-based processing of user-provided information. AI-generated outputs may contain inaccuracies, omissions, assumptions, outdated information, generalized recommendations, or content unsuitable for every business context.
Some platform features may rely on evolving or experimental AI technologies and may behave unpredictably or imperfectly.
The platform does not provide legal advice, tax advice, financial advice, accounting advice, investment advice, management consulting services, or any regulated professional advisory service. All outputs are for informational and educational purposes only.
You acknowledge that AI-generated outputs require human judgment, review, and validation before implementation. You are solely responsible for deciding whether and how to use any output.
The platform does not make decisions on your behalf. Any business action, omission, hiring decision, restructuring decision, pricing action, strategy decision, financial decision, or investment decision taken after using the platform remains solely your responsibility.
You are responsible for ensuring that all data, facts, assumptions, business information, and responses submitted by you are accurate, lawful, and appropriate. Output quality depends materially on the completeness and accuracy of your inputs.
We do not guarantee business outcomes, financial performance, operational improvements, revenue growth, profit growth, cost reduction, employee productivity, market expansion, turnaround success, or any specific result from use of the platform.
By creating an account and using the platform, you expressly consent to receive service-related communications via WhatsApp, SMS, email, or phone call for purposes including but not limited to:
This consent is mandatory because such communications are necessary to deliver the platform service properly.
Marketing and promotional communications are sent only if you have separately opted in. You may unsubscribe from marketing communications at any time.
The platform uses cookies and similar technologies for authentication, session continuity, security, analytics, and performance optimization.
Cookies may be used for essential authentication, session management, user preferences, performance analysis, security monitoring, and fraud prevention. Disabling essential cookies may affect platform functionality, login continuity, or security.
Because the platform may use global service providers, your information may be processed in India or in other jurisdictions where our service providers operate. By using the platform, you acknowledge and consent to such processing and transfers, subject to reasonable safeguards.
We implement reasonable technical and organizational safeguards, including access controls, authentication measures, secure hosting practices, encryption in transit where applicable, logging, and role-based permissions. However, no system can guarantee absolute security.
We retain data only for as long as necessary for platform operation, legal compliance, dispute resolution, audit purposes, enforcement of agreements, and legitimate business needs.
| Data Category | Indicative Retention Period |
|---|---|
| User account profile data | Until account deletion request or account closure, subject to lawful retention needs |
| Diagnostic runs and AI reports | Up to 5 years |
| Usage logs and security logs | Up to 12 months |
| Support communications | Up to 3 years |
| Billing / transaction records | As required by tax/accounting laws or up to 7 years |
| Consent records | For as long as necessary to demonstrate compliance and auditability |
Backup or archival copies may remain in secure systems for a limited time even after deletion requests, after which they are overwritten or removed in accordance with operational cycles.
Subject to applicable law, you may request:
For users in India, we seek to handle digital personal data in a manner aligned with the Digital Personal Data Protection Act, 2023, including consent-based processing, purpose limitation, reasonable security safeguards, and support for correction/deletion requests where applicable.
The platform is intended for adult business users. We do not knowingly collect personal data from children.
The platform, software, workflows, design, prompts, systems, processes, trademarks, branding, and related intellectual property remain the property of Wright & Grow Consulting LLP or its licensors. You receive a limited, non-exclusive, revocable right to use the platform in accordance with these Terms & Conditions.
You retain ownership of your business inputs and submitted content. However, you grant us a limited right to process, store, transform, analyze, transmit, and use such content solely to operate, secure, improve, and provide the platform and related services.
We do not guarantee uninterrupted availability. The platform may be unavailable due to maintenance, technical issues, third-party downtime, force majeure events, or other causes beyond our reasonable control.
Certain features may require payment, credits, or entitlements. Where applicable, once a digital diagnostic report has been generated and delivered, it is considered a consumed digital service.
Due to the nature of digital and instantly consumable AI services, refunds are generally not available after successful generation and/or delivery of a diagnostic report or after credit consumption.
Refund requests may be considered in limited cases such as:
Refunds are generally not available in cases such as:
Refund requests, where eligible, should generally be made within 7 days of the relevant transaction. Cancellation stops future use but does not automatically entitle the user to a refund for services already delivered.
To the maximum extent permitted by applicable law, Wright & Grow Consulting LLP, its partners, affiliates, directors, employees, contractors, licensors, vendors, and technology partners shall not be liable for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages arising out of or related to:
To the extent any liability is legally imposed, the total aggregate liability of Wright & Grow Consulting LLP shall not exceed the total amount paid by you to the Company for the platform during the twelve (12) months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless Wright & Grow Consulting LLP and its affiliates, personnel, and partners from claims, liabilities, losses, damages, costs, and expenses arising from:
We may suspend or terminate access where we believe there is misuse, fraud, non-payment, abuse, legal risk, security risk, or violation of these Terms & Conditions.
We may change, suspend, or discontinue any part of the platform and may update these Terms & Conditions from time to time. Continued use after updates constitutes acceptance of the revised Terms & Conditions. The version accepted by you at the time of signup may be stored for compliance and audit purposes.
These Terms & Conditions are governed by the laws of India. Courts located in Pune, Maharashtra, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms & Conditions or the platform.
Wright & Grow Consulting LLP
Pune, Maharashtra, India
Email: support@wrightandgrow.com
Important: By creating an account on Business Problem Solving, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including privacy and data usage terms, cookie usage, data retention terms, AI risk disclaimer, refund conditions, limitation of liability, and your mandatory consent for receiving service-related messages via WhatsApp, SMS, email, or phone call.